Refund Policy
Website: TheCursus.com
Operator: Studio 1113 EOOD
1. Introduction
This Refund & Cancellation Policy explains when refunds are available for purchases made through TheCursus.com, operated by Studio 1113 EOOD. By purchasing webinars, recordings, subscriptions or other digital educational content, you agree to this Policy.
2. Digital Products
The Platform offers live webinars, recorded webinars, downloadable educational materials, webinar bundles, certificates (where applicable), and subscription services.
3. Live Webinar Refunds
You may request a full refund if the webinar is cancelled by TheCursus, the presenter fails to deliver the webinar, the webinar cannot be provided due to technical issues on our side, or the webinar is materially different from its published description.
4. Missed Attendance
If you miss a webinar because you forgot the event, joined late, experienced internet issues, or had incompatible hardware or software, you are generally not entitled to a refund. Where available, access to the recording may be provided instead.
5. Webinar Rescheduling
If a webinar is rescheduled, you may attend the new session or request a refund where applicable law provides such a remedy.
6. Recorded Webinars
Once access to recorded digital content has been granted, refunds are generally unavailable except where required by law or where the content cannot be accessed due to a fault on our side.
7. Subscription Services
Subscriptions renew automatically unless cancelled before the next billing cycle. Cancellation stops future renewals only.
8. Duplicate Payments
Verified duplicate payments will be refunded to the original payment method.
9. Technical Problems
If Platform-related technical issues prevent access to purchased content, we may restore access, provide an alternative session, provide the recording, or issue a refund where appropriate.
10. Payment Disputes
Please contact us before initiating a chargeback so we can resolve the issue. Fraudulent chargebacks may result in account suspension where permitted by law.
11. Refund Method
Approved refunds will be returned using the original payment method. Processing usually takes 5–15 business days depending on the payment provider.
12. Right of Withdrawal (EU Consumers)
EU consumers may have statutory withdrawal rights. However, these rights may cease once digital content or services begin with the consumer's prior express consent and acknowledgement, as provided by applicable EU law.
13. How to Request a Refund
Email: support@thecursus.com. Please include your full name, order number, webinar title, purchase date, and reason for the request.
14. Changes
Studio 1113 EOOD may update this Policy from time to time. The latest version will always be published on TheCursus.com.
Contact
Studio 1113 EOOD
Website: https://www.thecursus.com
Email: support@thecursus.com